Distinguish password and phrase
Confirm this condition independently before proceeding. Keep credentials private and stop if the request or network details do not match your expectations.
When you forget a wallet password
An app unlock password is not the same as a recovery phrase. Identify what is missing before choosing a safe recovery path.
01 / Why it matters
Understand the decision before you act
When you forget a wallet password. An app unlock password is not the same as a recovery phrase. Identify what is missing before choosing a safe recovery path.
Make every check repeatable: confirm the source, understand what you are approving and verify both account addresses and recovery options. Do not authorize unclear requests or disclose credentials.
02 / Practical checklist
Three checks to apply
Confirm your backup
Confirm this condition independently before proceeding. Keep credentials private and stop if the request or network details do not match your expectations.
Choose a safe recovery path
Confirm this condition independently before proceeding. Keep credentials private and stop if the request or network details do not match your expectations.
03 / Risk boundaries
Know when to stop
Screens and balances shown here are illustrations only. They do not represent actual account data or an assurance of a product feature. Verify software and networks independently before moving assets.
⚠️ Never share a private key or recovery phrase with support contacts or unknown websites.
Before you continue
- The source and recipient are verified
- Your recovery method is protected
- The network and permissions make sense
Next step
Keep safety checks close at hand
Verify the software source and protect your recovery phrase before getting started.
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